A woman trying to get on a United Airlines flight was denied boarding after trying to bring along her emotional support peacock on a flight departing Newark Liberty International Airport, according to Live and Lets Fly.
The unidentified woman reportedly bought a second ticket for the peacock, but her request was denied by United Airlines.
United Airlines said that the woman was told on several occasions before arriving at the airport that the peacock would not be allowed on the flight.
“This animal did not meet guidelines for a number of reasons, including its weight and size. We explained this to the customers on three separate occasions before they arrived at the airport,” United told Fox News.
The news comes just a week after Delta Airlines announced an update to their service and support animal policy due to a number of incidents on flights. Delta said the number of “animal-related incidents” have increased by 84 percent since 2016, including defecation, urination, biting and attacks on people.
Delta now requires proof on animal training, immunization records, and health forms from a veterinarian at least 48 hours before flight time.
United told Fox News they are reviewing their support animal policy.
Current United Airlines policies require animals to sit in front of the passenger seat without obstructing the aisle and proper documents 48 hours in advance.
“United is dedicated to providing convenient and comfortable service to all of our customers. We know that some customers require an emotional support animal to assist them through their journey. In order to ensure we provide the best service to everyone onboard our flights, consistent with government rules we currently require these customers to provide documentation from a medical professional and at least 48 hours advance notice,” they said in a statement.
“In our effort to better balance protecting our employees and customers while accommodating passengers with disabilities, we are reviewing our existing policy and plan to share more soon.”
