“The work at the Veterans Crisis Line is some of the most important work we do in VA… Today we follow through on our commitment to give those who save lives every day at the Crisis Line the training, additional staff and modern call center technology they need to make the Veterans Crisis Line a gold standard operation.”VA officials state that callers will not notice any difference in operations. The program is part of the broader MyVA initiative and will increase the likelihood of veterans being connected with specialists trained specifically for veterans issues. These specialists will also be supported by additional staff. They hope this will reduce the chances of veteran’s calls being transferred to the general National Suicide Prevention Hotline during heavy call times, where employees are not trained to respond to the needs of veterans. Veteran Crisis Line can be reached by dialing 1-800-273-8255 and selecting option 1 for a VA staffer. Veterans, troops or their families members can also text 838255 or visit VeteransCrisisLine.net for assistance. [revad2]
December 20, 2016
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