Southwest Airlines canceled thousands of flights across the country over the past holiday week. Boston Logan International Airport and Bradley International Airport in Connecticut weren’t left unscathed.
FlightAware.com, a site that tracks airline activity across the United States, showed that Southwest had 62% of its flights canceled departing and arriving across the country on Tuesday — much higher than any other airline, with the next highest airline cancellation percentage in the United States at 33% for China Eastern.
Of the 43 total flights canceled at Boston Logan Airport Tuesday, 29 were from Southwest Airlines — 80% of Southwest Airline flights canceled at the airport, according to FlightAware.
At Bradley International, 86% of Southwest Airlines flights had been canceled Tuesday, with 19 of the total 23 flights canceled from the airport being from Southwest.
FlightAware stated a large number of Southwest Airlines flights on Wednesday had already been canceled, with 76% of Southwest flights canceled for Boston Logan and 81% canceled at Bradley International Airport.
Southwest stated in an email its cancellations are due to “adverse weather events and their resulting effects,” and that the airline was facing “operational disruptions” but was working to remedy its issues. The airline also encouraged passengers to check their flight statuses regularly for more details, along with information regarding refunds.
The airline also stated in its message, “When significant adverse weather conditions occur, the impact on our population is widespread,” and that due to these reasons, the airline may have a difficult time rebooking flights. It apologized for the inconvenience to customers.
The U.S. Department of Transportation stated it will be examining the operations of Southwest Airlines after over 2,500 of its flights were canceled as of Tuesday morning, according to FlightAware.com.
The DOT said on Twitter around 9 p.m. Monday night, “USDOT is concerned by Southwest’s unacceptable rate of cancellations and delays & reports of lack of prompt customer service. The Department will examine whether cancellations were controllable and if Southwest is complying with its customer service plan.”
The government organization also provided a link to Southwest’s customer service plan.
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