The White House has officially opened up its Veterans Complaint Line as part of its soft launch on Thursday, and veterans can call and voice their grievances.
The live number is 855-948-2311, and the line is currently open from 8 a.m. until 5 p.m. EST, Monday through Friday.
According to the Department of Veterans Affairs officials, the line is going to “collect, process and respond to the complaints of individual veterans in a responsive, timely and accountable manner.”
President Donald Trump spoke about such a call line during his campaign, saying it could be like a direct line to the Commander in Chief.
Veterans Affairs Secretary David Shulkin said the soft launch would include “live” agents who would receive and process some of the calls, and by August 15, the hotline would have 24-hour coverage, 365 days of the year.
Calls are confidential. In some cases, veterans would be asked to give personal information, and information would be shared with VA officials.